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DISPUTE SETTLEMENT

MPEDA offers the service of dispute settlement. The complaints need to be finished in the prescribed format along with the required documents like copies of purchase order, customs certified invoice, shipping bill, bill of lading/bill of entry as the case may be, documentary proof of effecting the payment, third party survey report, copies of veterinary certificates, test report, communications/ correspondence made between the parties etc. On receipt of complaints, MPEDA deals with Quality Complaints and Trade Disputes from Overseas Buyers and Trade Disputes from Indian seafood exporters against overseas buyers. The complaints received are analyzed and taken up with exporters/overseas buyers/Indian Missions abroad for settlement. The format for filing the quality and trade complaints is enclosed in annexure-1 (a) & (b).